All orders placed by 2PM EST ship the same day (excluding holidays). Orders placed after 2PM ship the following business day. All orders are shipped via USPS 2-DAY, USPS Ground, or UPS Ground depending on your order/location. Orders typically arrive within 1-5 business days and can be tracked on our website.
Free Shipping is standard over $99 in the Continental US on full price products. Products on sale with a certain order minimum (noted at the time of sale) are eligible for free US Continental shipping. Orders under $99 have a $5.99 flat rate shipping fee.
SHIPPING POLICY LOST/RETURNED/MISSING
In the event your package is lost in transit by the carrier and this is reflected on the tracking number and/or we have confirmed it with the carrier, we will issue a refund or reship your order at no cost.
In the event your package has been returned by the carrier as undeliverable, we will contact you to make sure the address is correct and once we have confirmation we will reship your order, which may be subject to a shipping cost if it was returned as undeliverable due to a customer error.
In the event your package has been delivered, the delivery is reflected on the tracking, and we have contacted the carrier to confirm delivery and your package is still missing, you would need to contact USPS or your local USPS post office with your tracking number and initiate a missing package request. Once we have confirmation from USPS that the package is lost in transit/by the carrier, we will issue a refund or reship your order.
International shipments are sent via USPS, UPS, FedEx or DHL and take approximately 7-14 days to arrive. Tracking will be available once your order ships. Please make sure you know your country's customs rules and policies, we are not responsible for seized, lost or returned international packages as international agencies do not work on the matter with us. International shipping costs do not include customs fees, VAT or any other applicable fees that your country may be subject to.
Please contact us at 1.800.803.5204 or at firstname.lastname@example.org if you have any other questions, we're here to help M-F 9AM-5PM EST.